Customer Order Management System (COMS)

Supercharge your business efficiency of handling orders

FForce accelerates your order-to-cash process by eliminating man made bottlenecks and errors and establishing a smooth flow of successful order booking to fulfillment and timely invoicing to payment. FForce Customer Order Management System integrates all your concern departments like sales, finance and fulfillment teams— enhancing quote accuracy, eliminating billing errors, improving revenue recognition processes and driving fulfillment effectively and efficiently.

Operational Efficiency

Mobility

Mobility

The concept of mobility solutions germinates very rapidly with the concept of cloud computing. Cloud computing technology creates an unparalleled platform for organizations with enterprise mobility solutions. Cloud computing also offers a host of benefits when it comes to enterprise mobility, as now enterprises can access a wide range of information and data on mobile devices and reach their customers in a secure and effective manner.

Order booking

FForce order booking software not only helps businesses but also saves a lot of time for consumers. It brings down the paper work and reduces operational costs for a business. Its efficiency highly determines the benefits it provides to the users. The traditional order booking system involved a lot of paper work and time consumption. With the introduction of smart technology and tools for booking orders, an automated order booking software has come into existence. It brings down the errors that usually occur while using a traditional order booking system. It is an effective and simple system that helps businesses as well as consumers using FForce order booking software.

Order booking
Order status

Order status

Customer orders drive your supply chain. Your business must manage orders and inventory levels efficiently. When customers demand service through multiple channels, order promising, tracking and fulfillment become more complex and intensive. Multiple channels mean customers accessing order status information through the phone, fax or email. Frequently different people could answer these inquiries. These channels can lead to inaccurate or outdated information. Order status can be difficult to assess and result in poor customer service.

Operational transparency

Stock updates

FForce offers mobile inventory tracking software with cloud that allows your organization to have a real time stock update of its overall inventory status with its C & F agents, Stockist, wholesalers, distributors and retailers on the move.

You just need an internet connection on any device (PC, laptop, and tablet) with any operating system (Windows, Linux, and Android) which eliminate the risk of data loss if your computer is compromised (viruses, hardware failure, disaster).

Stock updates
Prices and Scheme

Prices and Scheme

Create different schemes valid for a date range/happy days/happy hours – create combo offers, setup discount coupon codes, issue gift vouchers & complementary vouchers with validity and ensure your sales keeps growing consistently.

Customer @ 360

Real time tracking of interactions, purchases, sales, payment, credit limit and discover insights with FForce! Customer@360

Track entire communication with customers

You just need an internet connection on any device (PC, laptop, and tablet) with any operating system (Windows, Linux, and Android) which eliminate the risk of data loss if your computer is compromised (viruses, hardware failure, disaster).

Customer @ 360

Improved customer relationship

Returns tracking

Returns tracking

Real time tracking of interactions, purchases, sales, payment, credit limit and discover insights with FForce! Customer@360

FForce is a comprehensive and powerful return management software that will reduce the time spent processing returns, replacement orders and miscellaneous credits or charges that are related to previously invoiced orders. The return management software simplifies the entire return process and provides predictability, and delivers a consistent flow for all RMA and return operations. Detailed reports and integration to the order entry process will allow for tracking of returns from entry through billing to improve customer satisfaction.