Enhance your customer engagements
With companies moving towards Digital transformation, businesses need to change their approach for engaging their target customer experience. While some businesses are still reluctant to digest the reality of the onset of transformation among online consumers, the truth is that the digital customer engagement process has grown significantly over the past few years.
To enhance your customer engagements, here are digital solutions enhancement patch.
Digital Call
Technology for remote and video call
Template based Meeting Invitations- Pre-schedule meeting with customers
- Create customized meeting invitations and share with customers for digital product briefing
- Provision to revoke the meeting
- Perform audio/video calls with customers
- Provision to control enabling video call
- Customers do not app require any app for calling. Call is supported in browser
- Helps in screen sharing during the call for Product briefing
- Detail only targeted and controlled content decided by the organization
- Supports Hybrid solution for face to face and digital calling
- Controlled customer list
- Integrated with SFA solution
- Supports Hybrid solution for face to face and digital calling
- Controlled customer list
- Integrated with SFA solution
Digital Content Distribution
Technology enabling FF to share content digitally
Manage & share authenticated content- Product reminders
- Event invitations
- Greetings
- Marketing Content
- Setup group of customers to share the content with
- Create a group and use it for future
- Filter out customers based on various criteria
- Various distribution channels available for sharing the content
- Email, SMS, Whatsapp
- Get various analytics like open rate, unsubscribe rate, etc
- Dashboards on customer conversions are available