Sales process automation and Patient Management for global pharma companies

Client profile

Our client is the world’s oldest pharmaceutical and chemical company dealing in healthcare, life science and performance material. Approximately 50000 human resources employed and working towards enhancing the wellbeing and health strata of the people around the world by developing new therapiest that treat and prevent disease. It evolves in the manufacturing of medicines, vaccines, biologic therapies, and animal products and aspiring to be the best healthcare company in the world and provide leading innovations and solutions for tomorrow.

Business situation

Organizations offers free or discounted doses as the medicinal charges goes up the chart for the patients suffering from chronic diseases which requires long term treatment with punctual dosage to make it a successful recovery.

But with the pandemic, it became difficult for the Business Development team to meet the customers.

Business complexities at a glance

  • Free Issued/Discounted product were not captured
  • Unable to track data of the timely medication taken by patient

As this scenario came into light, our client deliberated to redesign their traditional manual approach to match the standards with emerging digital era.

Solution overview

A smart feature in FForce-PRM is introduced to address the pain areas identified by our expert team. An interactive window is facilitated for the field force for smooth access to patient’s history followed by the products prescribed. The design made it efficient for business development managers and field force executives to track the patient’s timely dosage.

The tracking system gets into action with just two simple steps which includes patient registration and record the medical history.

FForce-PRM puts forward various functions for the client’s ease as follows:

  • Patient Registration
  • Records Medical History
  • Medication tracker
  • Medication Reminder
  • Monitor Free/Discounted Product Quantity
  • Analytics/MIS

Benefits derived

  • Access to patient’s medical information electronically
  • Free/Discounted product tracking
  • Centralized monitoring of patient’s information
  • Optimum utilization of resources
  • In lines top level management and front-line field force into an effective and apt communication
  • Builds patient loyalty, increases patient retention, and strengthens brand value

Are you ready to upgrade?

Contact us if you’d like assistance with an upgrade or if you want to learn more about the new features and system requirements.